Automated call quality control for high-volume outbound sales
Book a 30-minute callProof at a glance
- Conversion Lift
- +60%
- Call Coverage
- 100%
- Feedback Loop
- Real-time
QA metrics compare reviewed baseline calls with the automated scoring loop after rollout; the client-safe conversion lift is rounded.
The Context
SkyMobile runs high-volume outbound sales. Their top agent handled hundreds of calls per week, but quality review was manual and inconsistent.
The Problem
No full coverage
Only a small sample of calls could be reviewed, leaving gaps.
Slow coaching loop
Feedback arrived days later, too late to course-correct.
Subjective scoring
Notes varied by reviewer and weren’t tied to outcomes.
The Solution
We built an automated QA loop: every call is transcribed, scored, and flagged against a winning-call rubric within minutes.
What we built
Every call is captured automatically.
Transcripts are checked against the sales playbook.
Each call receives a consistent quality score.
Coaching alerts flag calls that need review while the context is fresh.
How it works
Automatic recording
Transcript analysis
Quality scoring + coaching alerts
Financial Impact
Conversion improved by 60%.
The client-safe lift is rounded, but the direction was clear: calls needing attention were found and coached faster.
Coaching became consistent.
Every rep receives feedback from the same rubric, not ad hoc notes.
The Workflow Architecture
- Call AudioOutbound Sales
- TranscriptsSpeech → Text
- PlaybookScoring Rubric
- AI QA EngineReal-time
- Coaching AlertInstant
- Quality ScorePer Call
*Simplified visualization of the actual solution delivered.
A similar system for your company starts with a free 30-minute call.
We look at one job that takes too much time right now, and I tell you whether it is worth fixing.