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IT services companyCRM Architecture

Built a visible sales operating system for the CEO.

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Proof at a glance

100%
Pipeline Visibility
+80%
Forecast Accuracy
Auto
Activity Tracking
How to read this

Visibility and forecast metrics compare the previous no-proof sales process with the Pipedrive and Slack reporting system after rebuild.

The Context

The owner was funding sales activity but lacked a reliable view of work, pipeline health and forecast. We made the process visible in Pipedrive and Slack.

The Problem

1

No consistent proof of activity.

Sales activity was discussed in meetings, but call logs, recordings and pipeline evidence were inconsistent.

2

No consistent sales method.

Calls, proposals and follow-up varied by person.

3

Expansion needed an early signal.

The USA motion needed a fast way to show whether it was worth continued investment.

A sales process the CEO can inspect

We rebuilt the sales process into visible stages, assets and reporting.

What we built

What we built 01

Pipedrive with three pipelines: Estonia, USA and current clients.

What we built 02

Sales kit: call scripts, proposal structure and sales deck.

What we built 03

Daily Slack reporting from Pipedrive, so activity and ownership stay visible.

How it works

Sales kit
Market validation
Pipeline visibility reporting

The Impact

Stopped a weak USA motion in 21 days.

The team avoided spending months funding a channel that was not showing proof.

Estonia became measurable.

1-2 meetings every few days, tracked from activity to pipeline.

The Workflow Architecture

*Simplified visualization of the actual solution delivered.